These terms apply to auroesignature.com and to every order placed through it. They are a contract between you and Auroe Signature (“Auroe”, “we”, “us”). Please read them before you order — by using the site or placing an order you accept them.
Nothing in these terms takes away rights you have as a consumer under Nigerian law, including the Federal Competition and Consumer Protection Act 2018.
01Our products
Auroe fragrances are hand-poured in small batches. Slight variation in colour, texture or scent strength between batches is normal and is not a defect. Product photographs are as accurate as we can make them, but the colour you see depends on your screen.
Fragrance products need sensible care:
- Keep diffusers, candles and sprays out of reach of children and pets.
- Never leave a burning candle unattended, and keep it away from anything that can catch fire.
- Follow the care instructions supplied with each product. Misuse is at your own risk.
02Your account
You can shop as a guest or create an account with your email address or Google Sign-In. When you create an account you agree to give accurate details, keep your password to yourself and tell us promptly if you think someone else is using it. You are responsible for what happens under your account until you do.
We may suspend or close an account that is used to break these terms, place fraudulent orders or interfere with the site.
03Orders and confirmation
Placing an order is an offer to buy. Our team confirms each order by contacting you, and the contract is formed when we do. Until then we may decline an order — for example if an item is out of stock, a price was shown in error, we cannot verify the order, or delivery is not available to your area. If we decline after you have paid, we refund you in full.
Prices are in Nigerian Naira and include any applicable taxes unless the checkout says otherwise. Delivery fees are shown before you place the order. We may change prices at any time, but not for an order we have already confirmed.
04Payment
Placing an order on the site does not take a payment. After you order, we contact you to confirm it and arrange payment using the methods the store offers at the time. Orders are dispatched or made ready for pick-up once payment is confirmed, unless we have agreed payment on delivery with you.
If payment is not completed within a reasonable time after we confirm an order, we may cancel it.
05Delivery and pick-up
We deliver across Nigeria and offer pick-up from our locations in Lagos, Abuja and Port Harcourt. Delivery times shown on the site are estimates, not guarantees; we will tell you if an order is delayed.
- Give us a full, accurate address and a phone number the courier can reach. A failed delivery caused by incorrect details, or nobody being available to receive the order, may attract a re-delivery fee.
- Risk in the goods passes to you when they are handed to you or to someone at your address.
- Pick-up orders are held for a reasonable period; we will contact you before releasing stock if an order is not collected.
06Returns and refunds
Because fragrances are consumable and sealed for hygiene, we cannot accept returns simply because you have changed your mind once a product has been opened or used.
We will replace or refund any item that arrives damaged, faulty, or different from what you ordered. Tell us within 48 hours of delivery or pick-up, with a photo of the item and its packaging, and we will arrange a replacement or refund to the method you paid with. Where we agree a return, we cover the return cost.
Your statutory rights to goods of satisfactory quality are not affected by anything in this section.
07Discount codes and promotions
Discount codes are for personal use, apply to one order each unless stated otherwise, cannot be exchanged for cash and cannot be combined unless we say so. We may withdraw or change a promotion at any time, but a code already applied to a confirmed order stays valid for that order.
08Our content
The Auroe name and logo, product names, photographs, descriptions and everything else on this site belong to Auroe Signature or are used with permission. You may view and print pages for your own shopping, but you may not copy, sell or reuse our content without written permission.
09Using the site
You agree not to:
- Use the site for anything unlawful or to place orders you do not intend to complete.
- Scrape, copy or harvest the catalogue, prices or customer information by automated means.
- Attempt to gain access to accounts, systems or data that are not yours, or interfere with how the site works.
- Post anything abusive, misleading or unlawful through the contact or feedback forms.
10Our responsibility to you
We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, for business losses, or for problems caused by events outside our reasonable control such as strikes, extreme weather or failures of public networks.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that Nigerian law does not allow us to limit.
11Your privacy
How we handle your personal information is set out in our Privacy Policy, which forms part of these terms.
12Changes to these terms
We may update these terms from time to time. The date at the top shows when they were last changed. Orders are governed by the terms in force when the order was confirmed.
13Governing law and disputes
These terms are governed by the laws of the Federal Republic of Nigeria. If something goes wrong, please contact the concierge team first — most issues are sorted out quickly. If we cannot resolve a dispute together, the courts of Nigeria have jurisdiction.
14Contact us
- Email: [email protected]
- Call or WhatsApp: 0802 288 5350
- Locations: Ikeja and Victoria Island (Lagos), Abuja and Port Harcourt
Questions about this page?
The concierge team answers within one business day.